Responsible Gaming at yesplay

yesplay enforces a strict minimum age requirement of 18 years for all players. This is not merely a guideline — it is a fundamental condition of using the platform. No person under the age of 18 is permitted to register, deposit funds, or participate in any game or betting market offered by yesplay.

1.1 Age Verification Process

All new accounts are subject to a mandatory age verification process. You will be asked to provide a valid government-issued identification document — such as your National Identity Card (NID), passport, or driver's licence issued by the Government of Bangladesh — confirming that you are 18 years of age or older. Accounts cannot process withdrawal requests until age verification is fully completed.

1.2 Protecting Minors

If you share a device with family members under the age of 18, we strongly encourage you to:

• Never share your yesplay login credentials with anyone
• Log out of your account after every session on shared devices
• Enable device-level parental controls to restrict access to gambling websites
• Keep payment method details (bKash PIN, Nagad PIN, card details) private and secure

1.3 Reporting Underage Access

If you have reason to believe that someone under the age of 18 has accessed or attempted to access yesplay, please contact our support team immediately via 24/7 live chat or email at support@yesplay. Any account found to be operated by a person under 18 will be closed immediately, and all funds will be returned in accordance with our Terms & Conditions.

Gambling is a popular form of entertainment for millions of people in Bangladesh and around the world. The vast majority of players enjoy cricket betting, casino games, and sports wagering on yesplay as a recreational pastime within their means. However, for a small number of individuals, gambling can become problematic — particularly when it stops being fun and begins to feel compulsive or out of control.

Problem gambling is not a sign of weakness or moral failure. It is a recognised behavioural condition that can affect anyone, regardless of background or income. Early recognition is the most effective way to address it before it causes serious harm to your finances, relationships, or mental health.

2.1 Warning Signs to Watch For

You may be developing a gambling problem if you notice any of the following patterns in your own behaviour:

• Spending more money on gambling than you originally planned or can comfortably afford
• Borrowing money from friends, family, or lenders to fund gambling activity
• Feeling restless, irritable, or anxious when you are not gambling
• Gambling to escape stress, anxiety, loneliness, or depression rather than for entertainment
• Lying to family members or close friends about the extent of your gambling activity
• Chasing losses — continuing to bet in an attempt to recover money you have already lost
• Neglecting work, family, studies, or personal health because of gambling
• Repeatedly failing to cut back on gambling despite genuinely wanting to
• Feeling that gambling is the most important thing in your life

If you recognise two or more of these signs in yourself, we encourage you to reach out for help. yesplay's support team is available 24/7 and can help you activate account restrictions immediately at no cost.

yesplay provides a comprehensive suite of financial controls that allow you to manage how much money you spend on the platform over any given time period. These tools are available to every registered player at no charge and can be activated instantly from your account settings.

3.1 Available Limit Types

3.2 How to Set Limits

A time-out is a short-term account suspension that gives you a structured break from gambling without permanently closing your yesplay account. It is ideal if you feel you are playing too frequently or if you simply need a pause to reassess your gambling habits.

4.1 Time-Out Duration Options

yesplay offers the following time-out periods, which you can activate at any time from your account settings or by contacting live chat support:

• 24-hour time-out — a single day away from the platform
• 48-hour time-out — a two-day break
• 1-week time-out — a full seven-day cooling-off period
• 1-month time-out — a 30-day break from all gambling activity

4.2 What Happens During a Time-Out

While a time-out is active on your account:

• You will not be able to log in to your yesplay account
• You will not be able to place bets, spin slots, or participate in any casino games
• All promotional communications and bonus offers will be suspended
• Any open bets placed before the time-out was activated will be settled normally
• Your account balance is preserved and will be available when the time-out period ends

4.3 Ending a Time-Out Early

Time-out periods cannot be cancelled or shortened once activated — this is a deliberate design choice to ensure the tool is genuinely effective as a cooling-off measure. If your time-out has ended and you choose to return to yesplay, we encourage you to review your gaming habits before resuming and to consider setting deposit or session limits to support healthier play going forward.

Self-exclusion is the most comprehensive account restriction available on yesplay. It is designed for players who feel that their gambling has become a serious problem and who need to stop gambling entirely for an extended period or permanently.

5.1 Self-Exclusion Periods

yesplay offers the following self-exclusion options:

• 6-month self-exclusion — the minimum period available
• 1-year self-exclusion
• 3-year self-exclusion
• 5-year self-exclusion
• Permanent self-exclusion — your account is closed indefinitely with no option to reopen

5.2 What Happens During Self-Exclusion

Self-exclusion on yesplay is comprehensive and immediate. Once activated:

• Your account is suspended immediately — you cannot log in for the duration of the exclusion period
• You will be removed from all promotional mailing lists and will not receive any marketing communications
• Any remaining account balance will be returned to you via your registered payment method within the timeframes specified in our Terms & Conditions
• You may not open a new account on yesplay during the self-exclusion period. Any new account opened by a self-excluded player will be closed and any deposited funds returned

5.3 How to Activate Self-Exclusion

You can activate self-exclusion at any time through the following channels:

• Account Settings: Navigate to the Responsible Gaming section of your account settings and select "Self-Exclusion"
• Live Chat: Contact our 24/7 support team via live chat and request immediate self-exclusion — our team will process it on your behalf without delay
• Email: Send a self-exclusion request to support@yesplay from your registered email address

5.4 Returning After Self-Exclusion

For temporary self-exclusion periods, reactivation requests may only be submitted after the full exclusion period has elapsed. A mandatory 7-day further cooling period applies before the account can be made active again, during which yesplay's responsible gaming team may contact you to discuss support options. Permanent self-exclusion cannot be reversed under any circumstances.

The following questions are adapted from internationally recognised responsible gambling screening tools. Answer them honestly — this checklist is for your benefit only and is not recorded or shared with yesplay. If you answer "yes" to several of these questions, we encourage you to reach out to our support team or an independent gambling support organisation.

You are never alone in dealing with gambling-related difficulties. yesplay's responsible gaming team is available around the clock to assist you, and there are also independent organisations that provide free, confidential support to individuals and families affected by problem gambling in Bangladesh and internationally.

7.1 yesplay In-Platform Support

Our responsible gaming team can help you with the following at no charge:

• Activating deposit limits, loss limits, or session time limits on your account
• Setting up a time-out or cool-off period
• Processing a self-exclusion request immediately
• Answering questions about your account history, spending patterns, or available tools
• Connecting you with external support resources if you need professional counselling

7.2 Independent Support Organisations

If you feel you need professional counselling or support beyond what yesplay can provide, the following types of organisations offer free, confidential assistance. We recommend searching for certified counselling services and mental health support providers operating in Bangladesh, as well as internationally recognised resources for problem gambling:

• Mental health helplines in Bangladesh: The Kaan Pete Roi mental health helpline and similar organisations provide confidential emotional support by phone.
• Gamblers Anonymous: An international mutual-support organisation with online resources and meeting formats suitable for players in Bangladesh.
• Gambling Therapy: An international online service offering free practical advice and emotional support specifically for problem gambling.
• National Institute of Mental Health (NIMH), Dhaka: Bangladesh's primary psychiatric hospital, offering professional mental health services including addiction counselling.

Responsible gaming is not a box-ticking exercise for yesplay — it is a core part of how we build and operate the platform. We believe that a gambling platform can only be truly sustainable if it treats player wellbeing as a genuine priority, not an afterthought. Everything from the tools we build, the policies we enforce, and the way our support team is trained reflects this commitment.

8.1 Proactive Monitoring

yesplay uses automated responsible gaming monitoring systems that track behavioural patterns across the platform. Where our systems detect potential indicators of problem gambling — such as a sharp increase in deposit frequency, extended session durations, or rapid loss-chasing behaviour — our responsible gaming team will proactively reach out to the player to check in and offer support. This outreach is entirely confidential and is never used for commercial purposes.

8.2 Staff Training

All yesplay customer support and responsible gaming staff members receive specialised training on identifying signs of problem gambling, conducting sensitive conversations with at-risk players, and applying account restrictions promptly. We continuously review and update our training programmes to reflect the latest research in gambling harm minimisation.

8.3 Player Education

yesplay is committed to providing clear, factual, and jargon-free information to all players about how gambling works, the odds involved, and the risks of problem gambling. We display 18+ and responsible gaming messaging prominently across the platform, and we include gambling odds and house edge information within our game documentation so that players can make genuinely informed decisions.

8.4 Annual Review

yesplay reviews its responsible gaming policies, tools, and procedures on at least an annual basis. Where improvements are identified — whether through player feedback, industry developments, or changes in best practice guidance — we will update and expand our responsible gaming framework accordingly. This page will be updated to reflect any material changes to our policies.

If you have suggestions for how yesplay can improve its responsible gaming offering, please contact us at support@yesplay. We take all feedback seriously.